AI & UC in 2024

AI & UC in 2024

 

Over the past few years, we have witnessed an explosion of Unified Communication (UC) applications. Companies are working hard to provide an environment that allows for equitable meeting experiences for hybrid and remote employees. The goal is to remove all distractions and friction from the user experience to provide a comfortable and productive collaboration space. Audiovisual (AV) expertise should not be required to conduct a virtual meeting. Artificial intelligence (AI) and machine learning (ML) have made this possible. UC platforms are now smart enough to adjust volume, resize video images of participants to provide meeting equity for successful hybrid meetings, mute unwanted noise, take meeting notes, analyze communication, and assist with language barriers. AI can also provide metrics such as room temperature information and the number of participants in the meeting. Just one year ago, these features required user intervention. Those UC application companies that did not keep up with their competitors have already left the UC market. Technology is moving at a rapid pace.

AI can also assist with jobs such as programming. AI can take on repetitive tasks so that traditional programmers can spend their efforts building customer-centric software solutions for a better user experience. Our job descriptions are beginning to shift. It is important that businesses plan ahead for a future with AI. Training in technology and soft skills can help ensure success for your employees and your business.

We will begin to see Augmented Reality (AR) combined with AI in the meeting space. For example, if you have not seen the new Apple Vision Pro goggles for spatial computing, I suggest you check them out. Technologies such as this provide new pathways for AR and AI to disrupt the market. I would love to use these, or a technology similar to Vision Pro, in the field to easily verify shop drawings and construction conditions while I have my team or the client on a videoconferencing call. Or in our meeting spaces to review drawing packages with clients and navigate these coordination meetings using my hands, voice, and eyes. This type of application can also transform remote training videos into interactive spaces for learning. I foresee mixed reality along with AI creating completely new meeting and learning environments in the not-so-distant future.

January 11, 2024

by Kristin Bidwell – March 22, 2024